Policy. Please read through the FAQs, BEFORE & AFTERCARETERMS & CONDITIONS pages prior to setting your appointment to ensure that you are an ideal candidate for permanent makeup.  Results varies from client-to-client and lifestyles.  How the skin will react is different for everyone and many factors are to be taken into consideration.  Skin type, age, scarring, diet, stress levels, facial products used, etc. all play a key role in how the pigment will hold, which is why it is important to know that more than one touch up may be required.  We can guarantee that your face is important to us and that we will act in accordance with our experience and expertise to give you our absolute best.  We can guarantee that we will strive to make you content every time.  But there are no guarantees in this industry.  Please think long and hard before you decide to go for it.

We will allow you to have as much control over the procedure as possible, so there's very little room for error.  If you do not like the decision you made, the Touch Up can be cancelled and the pigmented area naturally fades away over time.  If you aren't 100% sure you would benefit from this procedure, please opt for a more temporary option.  

We understand that things happen at the last minute so PLEASE, give us a courtesy call 48 hours (2 days) prior to your schedule appointment in the event you must cancel/reschedule to avoid a cancellation fee.  If client does not cancel on time or show up, 50% fee will be charged.  This is non-negotiable.  Why?  Because we reserve the business hours for you and when you decide to no-call/no-show we loose business within those hours.

BIG BOLD BROWS reserve the right to refuse service at any time.  Services are non-refundable and non-exchangeable.  Prices subject to change at any time.  Please do not bring your children and pets to your appointment.  We are not responsible for your unattended child(s).  Thank you for your cooperation and understanding.  

Candidates who are seeking Microblading & permanent makeup and who may be contraindicated (meaning those that we cannot provide PMU to) are:

  • Those under 18 years of age
  • People with diabetes
  • Pregnant and lactating women
  • People with glaucoma and people who are on/taking blood thinning medicines (e.g., aspirin, ).
  • People with skin diseases such as psoriasis, eczema and undiagnosed rashes or blisters on the Site that is to be treated.
  • People with allergies to makeup or colours
  • Those with easily triggered postinflammatory hyperpigmentation are not good candidates
  • Those with viral or transmittable blood conditions like HIV or Hepatitis
  • Those who had organ transplant
  • Skin irritaions near the treated area (acne, rashes, sunburn, etc.)
  • Active skin cancer in the area to be tattooed
  • Are a hemophiliac
  • Have healing disorders, uncontrolled high blood pressure or had mitral valve Disorder.
  • Those on any skin medication such as roscacea, accutaine, or steroids which thin and oversensitive the skin

Inform us if you have/had allergic reactions to topical anesthetics.

Other Contraindications

AHA’s (lactic, glycolic, citric, retinoic and tartaric acids) or any OTC creams and lotions for tone correcting, anti-aging, exfoliating, fading can discolor your permanent makeup.

Flu or Cold: Please stay home, reschedule your appointment if you have cold or flu or sinus/respiratory infection.

Coumadin: Amount of bleeding and response to topical epinephrine will determine coverage per appointment. If excessive bleeding occurs, extra appointments may be necessary for desired outcome or procedure may not be effective.

Cancers/Chemotherapy: Doctor's clearance may be necessary.

Laser eye surgery: Wait about 3 months for eyeliner procedure. All other permanent makeup procedures are ok.

Juvederm, Botox or other "fillers": Get permanent makeup first.

Shingles (varicella): If you have shingles on your face, wait several months to get permanent makeup.

Eyelift or blepharoplasty: Wait about 3 months.

Eyelash extensions: AFTER permanent makeup, not before. Or remove them before your procedure.

Pinkeye: As soon as their infection has cleared, medication completed.

Cold Sores: Clients with a history of cold sores need to pre-medicate with an anti-viral drug (Zoviraz, Valtrex, or Acyclovir) prior to a lip coloring procedure.